Warranty & Returns

Returns

Unused items purchased from this website may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.

All returns require a Return Authorization. To request a Return Authorization, please contact us at (800) 892-5444, Monday through Friday, 8:30 am to 5:00 pm ET.

Except in cases where the return is the result of an error by Pure Fishing or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Pure Fishing will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

• Orders/Items are refused upon delivery
• Returns are made without authorization
• Returns are made past the 30 day return window

IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.

Merchandise should be sent postage paid to the following address:

PENN Returns
1900 18th Street
Spirit Lake, Iowa 51360

If a product arrives damaged or your order is incorrect in any way, please contact us at (800) 892-5444 or penn@purefishing.com.

Warranty

COVID-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department and distribution center in compliance with enhanced safety procedures. Due to reduced capacity we are experiencing delays in response times and processing of warranty claims. PENN is committed to helping you #FishThroughIt and getting you out on the water is our goal. We thank you for your patience and understanding during these challenging times.

PENN Fishing Tackle Mfg. Co. warrants its Products to be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage or malfunctions caused by accident, abuse, or normal expected wear. If your PENN product has a defect within the terms of the warranty you should return it to us, or to your local warranty center, please select the Repair Department link in the navigation for instructions. All shipping and insurance costs and transportation arrangements will be borne by you and are your responsibility. We will repair or replace the Product, at our option, without further cost to you, (including free return transportation and insurance). If, however, the repair is not covered by the provisions of this warranty, your PENN Product will be repaired and returned to you at a reasonable charge for labor, parts and return transportation and insurance.

ALL WARRANTIES WHICH MAY BE IMPLIED BY OPERATION OF LAW, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE, SHALL BE LIMITED TO ONE YEAR FROM THE DATE OF PURCHASE. IN NO EVENT SHALL PENN FISHING TACKLE MFG. CO. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY WHICH MAY BE IMPLIED BY LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND/OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Where to Send Your Reel

Ship your reel to the appropriate address below:

In the U.S.

• Factory Service Department
  PENN Fishing Tackle Mfg. Co.
  3028 West Hunting Park Avenue
  Philadelphia, PA 19132
  (800) 892-5444

Reel Warranty Service Centers

United States

Canada